Patient Centricity for Life Sciences

We know that patient centricity transformation programs provide a real competitive advantage for Life Sciences organizations. Designing new therapies, devices, and study protocols, mapping customer experiences, and organizing patient-centric treatment support. Patient centricity transformation can improve product development, increase clinical trial recruitment, optimize operational effectiveness, improve patient engagement, reduce the burden of disease management, and even drive top and bottom-line growth. So why do patient-centric programs so often fall short?

Our view? They tend to be siloed in nature, designed with limited patient input, narrowly focused, under-monitored, and inadequately measured. We’re here to change that.

Our multidisciplinary teams have deep experience in creating patient-centric solutions and systems that are fueled by understanding what patients value and how technology can enable that. We bring together people with the industry, technology, and operations experience you need to evolve your strategy, operating model, products, services, and patient experiences, plus how you measure success across your entire ecosystem.

Ultimately, patient centricity can help your organization provide value to your most important stakeholders.

For patients, drive better health outcomes through improved education, compliance, and involvement in their own HPCs. This means better disease care delivery without more burden. More transparency regarding patient behavior outside of the office. Streamlined patient support.

For your organization, enhance operations through more efficient decisionmaking and improved service delivery, leading to sustained differentiation.

Results You Can Expect

• Prepared for the next step in your organization's growth and evolution
• Enhanced operating structure and create better stakeholder alignment and execution
• Demonstrated improved outcomes and ROI through better customer engagement, increased strategic insights, and optimized core processes

What We Offer

Patient centricity strategy optimization and alignment

We partner with you to help build your patient centricity strategy, assessing your organization’s maturity level, collaborating to identify gaps, developing future state strategic imperatives, and designing a process and technology roadmap.

Organizational readiness

Taking a human-centered approach, we partner with you to understand your organization’s operating model on governance, people, process, and technology, so we can identify pain points and create a roadmap to success.

Patient experience excellence

We combine a deep understanding of patient values & needs with an end-to-end view of their unique therapeutic journey. We use design thinking and data-driven insights to reimagine the patient experience with a focus on increased value exchange across the continuum of care.

Patient centricity transparency

We bring fresh eyes and ask critical business questions to identify ways to measure and report on the performance of your patient centricity initiatives. Combining our deep knowledge of patient and customer experience, we help you define the right KPIs to enable improved decisionmaking across your organization.

Digital enablement and innovation

We assess your digital tools and capabilities to identify and recommend patient-centric opportunities to increase connectivity, engagement, and collaboration with patients through your digital ecosystem.