The new business-to-consumer landscape raises challenges for dental and ancillary insurers. Rising above the competition means modernizing operations. We can help.
Today’s dental, vision, life, and other ancillary insurers are navigating sweeping, industry-wide changes. New customer relationship models and the omnipresent risk of dental benefits merging with traditional health benefits highlight the need for payers to stay on the offensive. As an insurer, the challenges are clear—but this shift also brings new opportunities; to rethink not only your strategy and operations but also your vision for the future of your business.
We are taking dental and ancillary consulting to the next level by helping you define and deliver strategies that uncover value along the entire payer value chain. Our consultants advise on everything from customer relationship strategies to IT modernization, as well as Medicaid readiness tailored to the niche dental and ancillary landscapes. So you can navigate change—and stay a step ahead.
Whether you need to better understand your customers’ end-to-end experiences; ready your organization for expansion into Medicare, Medicaid, and other government services; or design and implement member retention programs, we can help you make the key decisions your organization is facing.
Deploy the right technology for modern, secure, insight-driven operations: high-performance architecture, high-performance contact centers, and direct-to-consumer platforms. Our dental plan consulting services help design and execute technology initiatives to reduce risk, improve service, automate processes, adapt to healthcare regulatory shifts, transform from B2B to B2C, and focus on customer interactions and experiences—all while reducing technology debt.
We design solutions that reduce cost, increase efficiencies, and create competitive differentiation for you. What is required to help you sustain and grow your business? Do you build or buy new solutions? We keep customers top-of-mind and use data to define and execute effective programs that align to your business strategy and drive real results.
It’s impossible to ignore the growing demand for care, expansion of healthcare sub-sectors, and competition for assets. Get the right capabilities and support in place to grow by acquisition, successfully manage integration, and achieve attractive margins.
Without West Monroe, we could not deliver critical insurance services.
A director in our Healthcare & Life Sciences practice, Donna has a wealth of experience helping clients solve critical business challenges.
A senior partner in our Healthcare & Life Sciences practice, Kristin is a trusted advisor in the areas of healthcare payer strategy and transformation.
With a deep focus in healthcare payer operations, Benjamin works with his clients to lead large-scale transformational initiatives.
As managing director of our Healthcare & Life Sciences practice, Will is proud to drive progress in an industry that profoundly impacts people’s daily lives.
Lorri is a senior manager in our Healthcare & Life Sciences practice with more than 20 years of executive and C-suite experience in healthcare operations.
Tanya leads medical, dental, and ancillary payer organizations through complex business transformation – from strategy through to undeniable results.
Michael unlocks opportunities for dental and ancillary payers to grow their membership base and create new revenue streams.
Trevor enjoys building teams that collaborate to solve his client’s toughest challenges, thriving in mission-oriented healthcare engagements.
With deep expertise in healthcare technology and operations, Nathan leads healthcare M&A for West Monroe.
I am even more accessible than the other modals.