Decarbonization, decentralization, and digital enablement are disrupting every facet of the energy and utility industry—and in many cases, utilities are leading the change in this complex new world.
But the challenges are real. Organizations must be able to deliver transformational technology and business model shifts at the same time they: navigate layers of state and federal regulations; equip customers to achieve their own sustainability goals; evolve the workforce; reduce operational expenses; increase productivity; and weather threats ranging from cyberattacks to extreme climate events. Becoming digital is essential.
Today’s utilities are nimbler, more efficient, and data-driven. Novel technologies have played a meaningful role in this evolution, but they won’t magically transform utilities into digital enterprises. Being digital is a mindset, not a destination. That’s where West Monroe comes in.
With a digital-first viewpoint, our team is uniquely suited for helping you adapt to a changing world—swiftly and efficiently—so you aren’t just keeping pace with change, but instead remaining a step ahead of it.
With deep experience across all sectors—electric, water, gas, clean energy technology, generation, transmission, and energy supply, as well as private equity and clean energy investment advisory—we can help:
Energy and utility transformation is accelerating while the regulatory landscape continues to evolve, with a particular focus on driving more efficient, clean, and reliable operations. We’re ready to help you move quickly to modernize aging infrastructure—an imperative for all, especially as utilities face more and more extreme weather events and the increased demand for clean energy. Our experienced teams will help you navigate the increasingly complex regulatory environment and make the right moves to become more efficient, resilient, interactive, and agile.
Utilities have long sought to integrate digital solutions using information technology (IT) and operational technology (OT). We’ve been working at the center of that for years, building reliable telecommunications infrastructure and implementing grid modernization solutions such as advanced distribution management systems (ADMS) or advanced metering infrastructure (AMI) to help our clients improve reliability, customer experience, and cost efficiencies – and enabling this transition through advanced field work, digital asset management, and other capabilities.
But as intelligent grid technologies have advanced, so have customer expectations and regulatory requirements. Successful digital enablement is crucial to absorbing increased workloads resulting from this energy transition—and we’ve got that covered, too. We understand what it takes to be a successful utility in an increasingly digital world. And with end-to-end digital expertise, we can help you put all the right pieces together—starting with a data platform and strategy that allows you to leverage your exponential increase in data—and realize value from it. At the same time, we make sure you have secure, cyber-resilient operations that protect utility assets, critical infrastructure, and the privacy of data and information.
Because performance starts with people, we’ll find ways to elevate your utility operations by automating activities that are costly or unproductive, while building a digital workplace and a next-generation workforce with critical digital skills. We also design distinctive digital customer experiences, powered by a utility-specific customer information platform that’s simple, intuitive, and engaging—with every click. And last but not least, we’ll help you foster a digital mindset—the most essential element of all for becoming a digital utility.
The march toward carbon neutrality has begun. Our team—with deep industry specialists and multidisciplinary expertise in areas such as human-centered design, technology, analytics, and change management—is ready to lead. We bring the strategic decarbonization experience, particularly in the areas of distributed energy resources (DERs) and transportation electrification—as well as the tools for bringing strategy to life.
Drawing on our work with a broad range of utilities, we can assist at every step—from analyzing the business case, to developing win-win DER programs and transportation electrification programs, to engaging customers with compelling education tools like our first-of-its-kind Electric Vehicle (EV) fleet total-cost-of-ownership platform. Our proprietary Intellio® Connect platform provides time-saving automation capabilities for DER application and interconnection processes, so your team can focus on optimizing the grid.
As your DER portfolio grows, you’ll need the capabilities for managing it. We’ll help you establish a DER management system (DERMS) strategy and roadmap—tapping our repository of DERMS functional and technical requirements to select the right vendor and tool for your operations. And our team will stay in the trenches with you to the end, guiding efficient deployment and facilitating all the organizational changes required for a successful DER operating model.
Carolyn has a background in the utility industry, giving her insight into the challenges faced by her clients.
Colleen has the experience needed to oversee large transformational projects while still maintaining a personal partnership with her clients.
A director with our E&U practice focused on new client development, Dave helps clients connect in a meaningful way with our experience and capabilities.
Jeff specializes in delivering transformative utility technology projects to meet key business, operational, and customer initiatives.
James’ background in electrical engineering along with years of practical business experience allow him to help clients deliver results.
Jodi contributes to West Monroe in two critical roles: as the leader of our headquarters and as a trusted adviser to our Energy & Utilities clients.
Ken is a partner in our Energy & Utilities practice. He specializes in helping utilities leverage technology-enabled solutions.
A senior director, Paul leads our Energy & Utilities practice on the East Coast and is a leader for the Energy & Utilities advisory and regulatory offerings.
A partner in our Energy & Utilities practice, Tim helps design and deploy private communication networks that meet the needs of modern utility companies.
Energy and utility industry executives count on Eric to guide them on the regulatory journey toward a digital operating model, then help realize and sustain the benefits it brings.
Sandy is passionate about enabling energy transformation through helping companies be digital—and she has translated that drive into tangible impact.
With expertise in operationalizing the clean energy transition, Jeremy leads next-generation grid initiatives that go well beyond utility infrastructure.
Kristen is an accomplished program portfolio and project delivery leader with a track record for guiding utilities through complex technology-related change.
Shriram uses extensive program management experience to deliver large-scale transformation – always with an eye toward the role of customer experience.
Jeff creates value by delivering solutions that transform and optimize networks and the workforces that plan, engineer, deliver, and operate them.
Maria leads electric distribution and generation utilities through complex grid modernization strategy and transformation initiatives.
Carolyn’s passion for and experience in a sustainable energy future means transportation electrification benefits for both utilities and consumers.
Andrew’s regulatory and financial evaluation expertise helps utilities and their partners connect investment strategy with emerging market opportunities and customer needs.
A thought leader on the future of energy transition, David helps clients navigate the expansive, rapidly evolving transformation that is impacting all areas of the energy market.
For utilities navigating complex transformation, Daniel’s experience as an industry entrepreneur and consultant translates into measurable business value.
Ashish leads grid modernization, demand response, distribution automation, digital transformation, and data analytics engagements for electric and water utilities.
Matt is passionate about advancing clean energy solutions. He leads market and business development for our Energy & Utilities practice on the West Coast.
With expansive operations and smart grid/grid modernization experience, Chris helps utilities protect their operational technology from cyber-attacks.
Mike partners with utilities on complex modernization programs and other major initiatives to drive efficiency and performance benefits.
Tricia delivers transformational change at water utilities, helping them modernize their technology platform, customer experience, and operations.
Eric creates value by helping clients effectively leverage emerging grid technologies to improve reliability, operational efficiency, safety, affordability and their ability to integrate renewable energy sources.
Jason leads business development for our E&U practice on the East Coast. He has a background in ecommerce, web technology, and digital marketing.
Mike has a passion for providing world-class client service and driving value creation through the implementation of new technology.
A former officer in the U.S. Navy, Sam approaches his clients with a well-rounded set of experiences to help them address their challenges.
Estelle has a proven track record of successfully implementing operational efficiencies for her clients.