Health plan leaders need to build agile, responsive, competitive operations that drive success. That’s where we come in.
These are turbulent times for health plans. Regulatory uncertainty, shifting to new payment models, and the rapid advancement of digital health technologies have all pushed health plans to transform.
At West Monroe, our healthcare consulting expertise extends across all aspects of the health plan value chain. We work side-by-side with our clients to transform their operations, partnering to improve everything from customer interactions to internal processes to systems architecture. And delivering real results.
Re-envision member interactions, create industry-leading customer experiences, streamline care coordination for better health outcomes, or transform traditional and digital operations: our health plan consultants can help.
We help health plans deliver seamless experiences through technology—while reducing costs. Attract and retain customers via channel and relationship strategy, digital optimization, and experience design. And optimize front office marketing and sales.
Escalating administrative costs, increasing costs of care, and low member engagement are creating challenges. We partner with you to enable consumer behavior change, prepare for value-based reimbursements, and implement next-generation cost containment strategies to address an evolving healthcare landscape.
We partner with leaders and teams across departments to unlock the potential of technology and improve processes and delivery capabilities. From automating to create efficiency and great customer experiences, to reducing organizational cost by moving to the cloud, or eliminating technology debt by modernizing your claims platform, we can help you drive change and develop a successful healthcare digital transformation.
Insights from your member health data can drive smarter business decisions—cost savings, member and provider satisfaction, and opportunities for expanded capabilities. We help you implement better data governance and shift toward future-thinking, predictive insights.
Shaun leads the Minneapolis Healthcare & Life Sciences team that is taking the industry to the next level by optimizing organizations for a digital future.
Valerie works with clients to develop and effectuate strategic plans, improve clinical and operational performance, and enable improved experiences across the healthcare continuum.
Rob leads our Healthcare & Life Sciences practice in Seattle, drawing on two decades of industry experience and a track record for transformational change.
With a focus on digital strategy, Chuck helps companies across the healthcare ecosystem reduce costs, improve customer experience, and produce better outcomes.
Joel partners with health plans to navigate the complexities of digital transformation – improving systems and operations to drive tangible results.
Pankit works with pharmaceutical and medical technology leaders to drive growth and innovation, operational improvement, and winning product strategies.
Beth creates and executes strategic growth programs and product launches that transform business models, increase revenue, and capture new markets.
A healthcare innovator and value creator, Andy guides payers’ transformation into the digital era through strategy, data analysis, and customer engagement.
With experience across the care continuum, Victor aligns patient, provider, and organizational incentives to drive increased growth and better experiences.
Mayarih taps her diverse life sciences experience, ranging from regulatory compliance to systems implementation, to drive tangible results for clients.
Tyler helps healthcare organizations and their financial sponsors tackle tactical and strategic challenges, adapt to a changing landscape, and create value.
Deirdre is passionate about making healthcare more accessible to patients, helping supporting clinicians to provide better care, more efficiently.
Tanya leads medical, dental, and ancillary payer organizations through complex business transformation – from strategy through to undeniable results.
Cortnaye works with leading life sciences companies – delivering digital IT and business solutions that improve performance and operational productivity.
Ed blends a passion for improving healthcare with a continuous focus on results to help health plans navigate complex change and realize positive returns.
Stephanie helps healthcare organizations use data, analytics, and digital engagement channels to make care delivery better, easier, and less expensive.
Rahul has decades of experience driving IT strategy, innovation, and IT delivery and leading complex transformation for global organizations.
With equal parts experience and problem-solving aptitude, Josh helps payers engage savvy consumers to achieve business goals and better health outcomes.
Whether helping clients navigate change or colleagues design initiatives to enhance the workplace, Kate understands what it takes to make an impact.
Matt is an architect of change for healthcare, committed to delivering better performance and – even more – a better patient experience.
Michael unlocks opportunities for dental and ancillary payers to grow their membership base and create new revenue streams.
Kate is a director in our Healthcare & Life Sciences practice who helps clients navigate the healthcare M&A space.
As leader of our Portfolio & Program Management team, Shannon partners with clients and colleagues to deliver targeted impact to support their most challenging initiatives.
An expert in organizational design, development, and change, Rick helps clients build stronger organizations, cultivate talent, and improve performance.
Julian challenges clients to innovate and break norms to accelerate the impact of new technology. His track record shows that works.
Trevor enjoys building teams that collaborate to solve his client’s toughest challenges, thriving in mission-oriented healthcare engagements.
Andy brings years of expertise and a proven track record delivering both strategy and delivery project efforts for Health Plan companies.
With deep expertise in healthcare technology and operations, Nathan leads healthcare M&A for West Monroe.
Leann is a partner in our Customer Experience practice, an accomplished client partner and engagement leader, and a Salesforce CRM expert.
Dawn’s background as a registered nurse allows her to act as a bridge between clinicians, technology, and business plans.
Using a combination of business process design and technology, Carolyne develops solutions to help her clients grow.
Bryan brings more than 15 years of strategy and technology consulting experience which helps him build trust with his healthcare clients.
A senior partner in our Healthcare & Life Sciences practice, Kristin is a trusted advisor in the areas of healthcare payer strategy and transformation.
Paul guides many of the nation’s largest healthcare insurance plans in evolving their technology to reduce costs and drive growth.
Probal is a results-driven senior leader who advises senior executives who are in the intersection of business and technology.
As managing director of our Healthcare & Life Sciences practice, Will is proud to drive progress in an industry that profoundly impacts people’s daily lives.
Dan is a partner in our Healthcare & Life Sciences practice. He is passionate about adding value to an industry that touches so many lives.
An accomplished IT director, Jason has a proven track record of helping his clients adapt to changes to the healthcare landscape.
Jennie possesses organizational and communication skills that allows her the ability to manage large and complex transformations, which makes her invaluable to clients.
Combining deep operational and IT experience in the health plan sector with a strong communication style, Larry delivers measurable results.
With a deep focus in healthcare payer operations, Benjamin works with his clients to lead large-scale transformational initiatives.