Paul Horner

Paul leads West Monroe’s Payer practice, helping clients modernize operations, improve member experience, and reduce administrative and medical costs. With decades of experience, Paul partners closely with payer organizations to transform legacy platforms and drive sustainable change through digital and data modernization. He brings a collaborative approach to every engagement, ensuring both outcomes and the journey to get there create long-term value.

Recognized for his calm, collected leadership, Paul is a trusted advisor for navigating complex challenges. He has built a high-performing team focused on delivering measurable impact by modernizing core functions across claims, provider operations, and member engagement. His leadership has shaped how West Monroe supports payers in an evolving healthcare landscape.

Paul’s All-In Mindset

Paul is committed to mentoring the next generation of leaders and fostering talent across the firm. Outside of work, he enjoys carpentry and woodworking, and makes the most of Chicago’s four seasons with his wife and two children.