Immediate impact through AI automation
A leading Midwest health plan turned to West Monroe to explore how AI could relieve pressure from outdated, manual processes. Manual claims authorizations were causing delays, resource strain, and costly backlogs during a platform migration. Together, we introduced AI-driven automation that streamlined claims intake and prior authorizations. In just three months, we cleared 90% of the claims backlog, reduced errors by 60%, and saved $500,000 annually. AI now enables faster, more accurate routing, allowing teams to focus on exceptions—not every claim. Today, the organization operates with a scalable, intelligent system ready for future growth.