Scaling for growth requires focusing on what you do best. But you can’t succeed—or scale—without efficient and well-run operations to back you up. This is where our business operations consulting services come in. What your organization needs? Connected marketing, sales, and customer service teams that are proactive—and engaging. Back-office operations that are humming. And tight business processes that leverage the best of automation, people, and technology.
We’ve looked under the hoods of thousands of companies, rebuilt their engines, and helped them speed out of the racing pit. Does an operations transformation sound like something your organization needs? We’re here to help.
Your role? Driving new business through sales and marketing. Our job? Helping you learn how to simplify your business operations and influence the customer journey for results. We equip your teams with strong operational structures, top-down support, and connected technology systems. So you can focus on creating personalized, engaging, and value-based experiences for every customer, every time.
Behind every growing business are well-functioning operations. Whether you need wholesale change with a new business services design, a different operating model, or step-change improvement in a specific area, we can help. Optimize your supply chain. Build the finance function of the future. Design an IT services model that delivers value. As one of the leading operational consulting firms, we’ve been there, and have delivered that through our bespoke business operations consulting services.
Tap into automation for manual, repeatable tasks. Redesign or outsource business processes. And rethink resource allocation. All of these activities are key components to increasing productivity at your organization—for double-digit gains.
A senior partner and the leader of our Seattle customer experience practice, Amy helps clients recognize value through increased customer engagement.
Passionate about building teams and developing West Monroe's next generation of leaders, Jeff has assembled our Dallas Operations Excellence practice.
A director in our Operations Excellence practice, Brian helps clients optimize their logistics business processes.
Kelsey is a director in our operations excellence practice who drives complex programs and transformations across business and tech teams.
David specializes in human capital management (“HCM”), HR issues in M&A activity, business transformation, and overall project management.
Ara drives strategic value through procurement and sourcing, supply chain, organizational design/effectiveness, and process improvement initiatives.
Sam translates IT and business process sourcing strategy, IT transformation, cloud adoption, and vendor management experience into tangible results for his clients.
With a background in both functional and line leadership roles, Chris specializes in operational, supply chain, and business performance improvement.
An ERP thought leader with unique perspectives that leverage his military experience, William turns complex IT initiatives into tangible business results.
With extensive change management and digital transformation experience, Raul guides executives and organizations through complexity to tangible benefits.
Deirdre is passionate about making healthcare more accessible to patients, helping supporting clinicians to provide better care, more efficiently.
With deep experience in process and technology automation, Ryan provides expertise and leadership for our team and value for our clients.
Ed blends a passion for improving healthcare with a continuous focus on results to help health plans navigate complex change and realize positive returns.
Shehzad is a business-oriented technologist with a track record for measurable operational improvement and savings as both an IT leader and consultant.
Tom’s blend of international entrepreneurial experience and Fortune 500 exposure equips him with unique perspectives that advance business transformation.
David is a trusted advisor to C-level executives with a track record for leading multiple companies through complex IT and operational transformation.
David is an accomplished strategy and operations executive with a 20-year track record for reducing operating costs and improving bottom-line performance.
Scott is an accomplished client partner whose technology acumen and ability to mobilize consulting teams leads to transformation and new sources of value.
John leads complex, technology initiatives through to tangible results – ranging from efficiency to productivity to a better customer experience.
As leader of our Portfolio & Program Management team, Shannon partners with clients and colleagues to deliver targeted impact to support their most challenging initiatives.
Matt’s industry background means he understands his clients’ challenges and can help them meet their goals.
Jennifer is a senior manager in our Operations Excellence practice and an advocate for enterprise and operating model changes that elevate performance.
Alex is a director specializing in workforce and process optimization solutions within our Operational Excellence practice.
A partner in our Operations Excellence solutions line, Jeremy brings industry expertise and a positive spirit to productivity and supply chain optimization.
Deric is a director in our Operations Excellence practice. He has deep experience in finance, ERP, and project management.
By taking an A-to-B approach to implementations, Rick can provide guidance to help clients achieve their vision.
Bart has the skills and experience to help your organization increase revenue, reduce costs, and promote business growth.
Jay is a results-driven IT expert with the business savvy to help your organization reach its desired future state to achieve your goals and objectives.
Mike is a managing partner, member of the Executive Team, and the leader of our Operations Excellence practice.
Noah has a track record of driving complex enterprise transformation and delivering holistic productivity solutions for his clients that create tangible results.