We create winning strategies, products, and experiences for the digital age.
We take a step back from high-risk all or nothing product development. And we embrace an iterative, work-in-progress, user-obsessed mindset favored by the world’s most successful digital businesses.
Our secret? West Monroe's Product & Experience Lab. We are thinkers and makers. We create industry-leading strategies for the digital age—and we imagine, design, and build products and experiences that people love.
Our team of strategy, creative, and technology experts combines strategy, collaborative design methods, and firsthand user research to bring remarkable experiences to life—and to help clients build their own muscle to drive future innovation from within. So you can become a digital organization—and create experiences that, for customers and employees alike, make a real impact.
Maintaining digital product development capabilities can be a struggle, no matter the size of your business. Talent gaps, governance issues, and competition for resources all make it hard to create digital products and get innovations off the ground at all, let alone rapidly. Our Product & Experience Lab leads multidisciplinary teams who have the experience and perspective you need to do more, faster—innovation at the speed of a startup.
We help businesses understand and expand their audience, through channels and messages that make the most impact. Our swift, strategic test-and-learn initiatives can help you optimize how you communicate your value, who you target, and where you should spend.
No bandwidth? No problem. When you don’t have the time or the people to go after innovation, we provide a shared risk/reward model to create a new-growth platform outside the core business. Our Product & Experience Lab can create something new, and strengthen capabilities or culture from outside your organization to get things moving faster, and then, once developed, integrate it back into your company.
Building software and creating digital product management capabilities is key if you want to compete—and you need the right operations and people to support the shift. In order to transition to a product-centric model, we look at your organization (alignment, structure, vision), product management, and software development life cycles, so we can determine the highest impact initiatives. Together we can make change happen.
Let’s talk about how our team of creatives and digital experts can work with your organization to unlock and create value with digital experience.
Elli is a director in our Technology practice, excelling at helping clients adapt to compete in a world where their disruptors were born digital.
MJ will push you to think beyond your current reality—looking toward a future that includes better products and more productive people. Sometimes, he might even start a new company with you.
A career-long problem solver, Diana approaches every new digital challenge from the same starting point: a clear understanding of user needs.
Mark helps his clients determine the right investments to make lasting impact on their digital organizations.
A.J. is an Innovation Fellow in our Technology practice whose core focus is inventing and building platforms that create value for us and our clients.
The co-leader of our digital product ownership management competency, Chris helps clients envision how things could be – and helps them achieve it.
Known for his tenacious pursuit of clarity, Scott helps teams define, understand, and then deliver the user value at the heart of a value proposition.
Carl is co-leader of our Digital Transformation practice area. He has deep strategy and finance expertise in the digital technology sector.
An industry thought leader, Mike has the experience required to realign your customer strategy to bring financially measurable results.
Michael helps organizations build competitive advantage by improving customer experience as a business strategy.
Nick has more than 30 years of experience with a track record of bridging customer, business, and technology perspectives to drive business growth and enhanced productivity.
As a board member and leader of our Product & Experience Lab, Mazen builds winning digital businesses that sense, respond to, and thrive in the face of ongoing change.