BridgeHealth | Platforms & Processes
BridgeHealth, a benefit-management organization for self-insured group health plans, doubled in size for three straight years. But its technology infrastructure and business functions couldn’t keeping pace. West Monroe stepped in to build a foundation for growth and expansion that has continued year-over-year—leveling up platforms and processes.
We have been recognized by Inc. 5000 as one of the fastest growing private companies in America. In order to stay on that trajectory, we needed to scale. West Monroe worked with us quickly to understand our situation and to help us meet our goal.
To maintain its growth trajectory, BridgeHealth needed to transform its legacy technology platform and key business processes. Watch how West Monroe empowered BridgeHealth to establish new capabilities to improve efficiency and insight to deliver better member experiences and enable high-quality care at a better value.
After three years of exponential growth, BridgeHealth had outgrown its technology infrastructure. A lack of standardized processes also hindered further expansion. And, without a clear plan, year-over-year growth was in jeopardy.
The company trusted West Monroe’s expertise to:
We helped BridgeHealth prepare for substantial change by working cross-functionally to:
Our team collaborated with BridgeHealth to drive the necessary business transformation to maintain growth and remain competitive:
With West Monroe’s help building the right technology and business processes, BridgeHealth became maintained its exceptional growth trajectory. The impacts of our partnership were most directly realized in BridgeHealth’s steady increase in surgical episodes and number of surgical facilities, contributing to a 59% improvement in gross revenue and membership expansion exceeding 40% year-over-year.