Amid increased consumer demand for natural gas, many utilities are modernizing old infrastructure and updating operational processes. Our client, a large North American gas utility, approached West Monroe to help support their efforts to convert all of their 2 million+ customers to advanced metering infrastructure (AMI) technology.
Reduced their meter reading headcount, resulting in operational cost savings
Improved customer experience by doubling the number of bills from actual reads, versus estimated
The sense of pride in what we are doing is real. No one believed we could have ever done this. It is 2M+ in two years and the benchmark was half that many in five.”
This utility client engaged West Monroe about a year into its Meter Modernization project, a large-scale transformation initiative to convert over two million customers to AMI technology. As one of the first gas utilities to employ AMI technology, the client needed an innovative solution to achieve its deployment goals and help streamline operations.
We assembled a cross-functional team to:
We drew from a wealth of knowledge cultivated in previous AMI projects, bringing together a diverse team spanning multiple practice areas to:
As a result of our engagement with this client, West Monroe was able to:
Our team quickly got up to speed and partnered with the natural gas distributor to cross the finish line. With West Monroe’s help, the client installed over two million AMI modules— all ahead of schedule and on-budget. West Monroe’s operational solutions have continued to help cut labor spend and increase meter read rates. One year into a three-year AMI transformation initiative, the utility is well positioned to achieve its goal of $700 million in meter reading savings over 20 years.