Financial institutions with low efficiency ratios have more flexibility to confront disruption, economic uncertainty, and shifting regulatory requirements. They also have greater capacity to pursue growth.
While boosting productivity is a top strategic priority for middle-market banks, many are not making gains at the pace of an increasingly digital industry. Productivity is up, but few have achieved an efficiency ratio at or below the traditional 50% industry benchmark. That’s typically the domain of the most digitally enabled institutions.
The good news is that technologies once out of reach of middle-market financial institutions are rapidly becoming more accessible. Many banks, however, lack the data to pinpoint inefficiencies and target the right opportunities for using technology to improve efficiency. That’s where we come in.
Drawing on multidisciplinary finance, operations, digital, and customer experience expertise, we understand how to uncover opportunities and design practical solutions with undeniable impact. We helped one $6 billion regional bank model the way to reduce its efficiency ratio by over 12 points within 12-18 months. While all consultants can trim expenses to meet these results, our approach identifies efficiencies while also improving client and employee experience—and mitigating risk to the organization.
Our “wall-to-wall” assessment of operations looks across all departments and lines of business. This “bottom-up” analysis helps us pinpoint exactly where your bank has excess costs and unproductive time – in turn allowing more precise solutions.
Our unique capabilities capture and analyze data about how associates spend their time – faster, and with greater precision:
We help you think big and set achievable goals for transforming operations – reimagining how all roles, including leadership, can work at a more efficient level. We design change holistically but start small through “test” projects, enabling your organization to learn, adjust, and accrue “wins” faster. This approach builds essential internal alignment around the need to change and new ways of working.
The key to making significant strides in improving your efficiency ratio is through digital technology and intelligent automation. With vast experience deploying transformative technology for financial institutions, we will help you pick digital solutions best suited to your operations – enabling you to eliminate non-value-added activities and improve efficiency.
With deep customer experience expertise, we bring a customer perspective to all improvements by transitioning people – employees and customers – to new ways of working. We’ll create a road map for technology and process changes that delivers long-term value – but also quick, smaller wins along the way. Our approach differs from the standard implementation “playbook” in that we work in accelerated, iterative phases.
While cost cutting alone has the potential to reduce efficiency ratio significantly, you shouldn’t lose sight of the ability to lower it through revenue lift. A nimble, scalable organization is primed to take advantage of volume – so we look for opportunities to enhance revenue through new products, enhanced services, or entry into new markets.