Client Result | IBERIABANK
Implementing a digital operating model to streamline processes and enhance client experience
Partnerships
Services
Mike Boyd
Director of Strategic Risk Initiatives
IBERIABANK saw an opportunity to transition from manual processes to a more streamlined, digital approach. West Monroe’s multidisciplinary team quickly designed and implemented a digital operating model using nCino, transforming the bank’s treasury and lending operations. By integrating several critical platforms like Equifax and LexisNexis into nCino, we created a more efficient workflow, reducing the need for manual interventions and busy work.
West Monroe collaborated with IBERIABANK’s teams across service lines to reimagine their treasury and commercial lending origination businesses. By integrating document management and automating workflows, we created tools to ensure consistency across each stage of the digital journey. This included everything from generating term sheets to automating loan boarding processes. Our human-centric, iterative approach ensured that employee and client feedback was incorporated at each step, allowing for a seamless transition to the new system. This not only improved operational efficiency but also positioned IBERIABANK for scalable growth in the future.
West Monroe’s implementation of the nCino platform resulted in a digital transformation for IBERIABANK’s treasury and lending operations. The new system, adopted by over 1,000 users, improved transparency across business lines, from client onboarding through portfolio monitoring. By reducing manual handoffs and documentation processes, IBERIABANK saw a significant increase in operational efficiency. The platform’s flexible and scalable design also provided long-term benefits, allowing the bank to continue growing while delivering a seamless and satisfying experience for both employees and clients.
IBERIABANK recognized an opportunity to enhance its treasury management and lending processes to better serve clients and improve internal efficiency. Facing manual workflows and a lack of standardization that impeded growth, they sought West Monroe’s expertise to build a more scalable, digital-first operation. By implementing the nCino platform, West Monroe helped IBERIABANK achieve faster onboarding, greater transparency, and a more intuitive experience for both employees and clients. This transformation resulted in a 30% faster treasury onboarding process, an 85% reduction in internal handoffs, and a 60% decrease in documentation busy work, driving significant improvements in client satisfaction and operational efficiency.
West Monroe changed my perspective on the consulting industry and how that can be a real asset to a company like IBERIABANK.
faster treasury management onboarding, increasing customer satisfaction
reduction in internal handoffs, reducing client contact points from 5 to 1, driving significant organizational efficiency
reduction in documentation busy work increasing organizational efficiency
