Archive | Webinar

Utility Executive Roundtable Series: CARES Act, Limited Income Programs, Utility Operations | Recorded Webinar

Our complimentary digital event series focuses on relevant topics and challenges impacting utility executives, employees, and customers.

The panels bring a diverse perspective of utility leaders from across the country to share their insights, lessons learned, and best practices.

Part 1: Analyzing the Impact of COVID-19 and the Cares Act on Utilities

Hear from utility representatives on how COVID-19 and the CARES Act stimulus bill is impacting their operations, what they’re doing to maintain productivity with a heavily remote workforce, and best practices for effectively communicating with customers.


  • Brett Crable, General Manager, Customer Experience, Dominion Energy
  • Todd Hillman, Senior Vice President, Chief, Customer Officer, MISO
  • Mike Murphy, General Manager, Customer Operations, Con Edison
  • Greg Powell, Vice President, Human Resources, MISO
  • Paul DeCotis, Senior Director, Energy & Utilities Practice, West Monroe 

Part 2: The New Customer Experience Reality and Support of Limited Income Programs

Utilities can play an important role in helping customers manage their utility bills by enhancing and expanding income-based programs. Hear from utility leaders on their limited income programs, how they were formed, and how they are evolving during this unprecedented time.


  • Marlene Murphy-Roach, Customer Experience Segment Strategy Lead, PG&E
  • Jane Park, SVP, Customer Operations and Chief Customer Officer, ComEd
  • Kristol Simms, Director of Energy Efficiency Strategy and Innovation, Ameren
  • Danny Freeman, Director, Energy & Utilities, West Monroe
  • Brooke Scanlon, Senior Consultant, Energy & Utilities, West Monroe

Part 3: Operations Today and What Lies Ahead

Employee safety and service reliability for customers remain top priorities, but how are utilities keeping the business moving while taking on the additional challenges of the current environment? Representatives from Exelon, Orlando Utilities Commission, and Tucson Electric Power discuss business continuity strategies, how operations have shifted, and how the workforce is being redesigned. 


  • Andy Dickson, Vice President, IT Digital Grid and ComEd CIO, Exelon
  • Cynthia Garcia, Vice President of Energy Delivery, Tucson Electric Power
  • LaShun Nale-Stadom, Director of Safety, Emergency Management and Technical Training, Orlando Utilities Commission
  • Latisha Thompson, Chief Employee Experience Officer, Orlando Utilities Commission
  • Michael Hughes, Managing Director, Operations Excellence, West Monroe
  • Dan Belmont, Managing Director, Energy & Utilities, West Monroe

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