As organizations move beyond the COVID-19 stabilization phase, they are being pressed to define their new operating normal. For some, this involves re-opening locations and bringing employees back into the workplace. For essential businesses that have remained open the past few months, it means reviewing the processes currently in place and adjusting to meet safety, productivity, and scalability needs.
Many organizational leaders view the pandemic and the fallout as a pivotal moment that will dramatically alter their industry landscape. 65% of C-suite executives we surveyed believe their organizations will need to work faster and with more agility to survive, and 29% said their biggest restart challenge will be managing their business through social distancing measures. We believe the best safe workplace strategy is employee-focused, enabled by technology, and can adapt to support immediate operational needs and future business growth.
The blueprint of short-term operations may look different based on industry, company size, or geographic distribution. But all organizations will face some common challenges in the long term, including:
In the early stages of the pandemic, many organizations implemented reactionary yet necessary solutions - many of them manual or with limited capacities. Organizations are finding that they now need more scalable and sustainable solutions to elevate their safe operations. Work.com is a new platform aiming to meet those needs.
Work.com is a new Salesforce solution designed to help organizations reopen safely and productively while keeping employees, customers, and the community informed during and after the pandemic.
Work.com enables rapid response planning for emergency scenarios such as natural disasters or additional COVID-19 waves. The Work.com suite of capabilities will allow organizations to better navigate and quickly emerge from emergencies by providing visibility into employee health status and helping to execute essential functions to keep employees safe. The core capabilities of Work.com include:
As a Salesforce Platinum Consulting Partner also specializing in customer experience and operations excellence, West Monroe is uniquely positioned to help businesses address areas of reopening concern, strategies to operate safely and productively, and to meet evolving customer needs. We believe a strategic lens on five focus areas, enabled with a solution like Work.com, can help organizations create a safe workplace and position themselves for growth:
Safe reopening and rehabilitation will be a journey, and organizations with the right people, process, tools, and information in place will be better prepared to thrive in the weeks, months, and years to come. The world needs safe operations for employees, customers, partners, and the communities they operate in - but to sustain and grow, organizations must develop a comprehensive approach to defining and executing their operations of the future.
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