West Monroe Partners, a full-service North American business and technology consultancy, announced that Chris Hodges has joined the Customer Experience Practice as a director in the Los Angeles office. Hodges has more than 17 years of information technology leadership and management consulting experience, working with an array of Fortune 500 enterprises in retail and other industries.
Chris Hodges has a strong track record for leading complex, large-scale, omni-channel initiatives integrating eCommerce, marketing, branding, social media, mobile, digital, and other strategies to elevate customer experience and enable business strategies. He will be focused on strengthening West Monroe’s Customer Experience practice and digital strategy capabilities to better serve clients in Southern California.
As an accomplished problem solver, project manager, and change enabler, Chris works with executive-level leaders across multiple channels and business units to align technology strategies and solutions with business goals. His well-honed skills in training, coaching, and motivating diverse resources, including international team members, have been instrumental in creating pragmatic, fiscally responsible, and sustainable solutions.
“The realm of customer experience and digital strategy is becoming increasingly sophisticated, and our clients are grappling with how to create a seamless experience through the many touchpoints along the customer journey,” said Ken Siegman, senior director of the Los Angeles office. “Chris’s in-depth knowledge of omni-channel marketing and digital solutions will greatly benefit our clients, and his experience as a leader and mentor will be instrumental to growing our LA-based customer experience practice.”
Hodges joined West Monroe from Curvature, a Santa Barbara, California-based provider of enterprise infrastructure solutions and services for which he was global vice president of strategic alliances. He established go-to-market relationships with several of the largest global technology organizations who in turn offered Curvature services as part of their portfolio of services. Hodges began his career at Accenture, specializing in customer relationship management (CRM) and eCommerce strategy and platforms; and also served as a senior principal in the Retail and Digital Transformation practices of Infosys Consulting, Inc.
"West Monroe is known for developing innovative customer experience initiatives that blend business acumen and technology expertise to put human-centered design thinking first. I am excited to join the firm’s Los Angeles office as it expands its presence on the West Coast and look forward to building upon its strong reputation to grow the customer experience practice,” said Hodges.
Hodges earned a Bachelor of Science degree in Management Information Systems from Florida State University.