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Delivering customer experience at scale leveraging digital innovation

In this webinar, a panel of industry leaders from Salesforce, Anthology, Palo Alto, Celonis, and Momentive discuss how they’re enabling digital engagement across their organizations

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Delivering customer experience at scale leveraging digital innovation

The need for digital acceleration has never been more profound than today. Technology leaders have known the importance of leveraging digital channels and enhancing the digital customer experience for some time. Now, the pressure to meet dynamic and demanding customer expectations coupled with the mandate to achieve high revenue and margin growth goals, is substantial. And doing so while operating in a highly competitive talent market is forcing leaders to do more with less.

In this webinar, our panel of tech industry leaders from Salesforce, Anthology, Palo Alto Networks, Celonis, and Momentive discuss their experience enabling digital engagement across their organizations. They’ll identify trends, opportunities, and challenges in their pursuit of achieving digital acceleration. 

Key takeaways:

  • Learn more about the digital initiatives our industry leaders are prioritizing and why. 
  • Hear about the digital acceleration challenges and how others in the industry are addressing them.
  • Observe how companies are navigating complex digital landscapes and making the case for continued investment and innovation.

Panelists for the session include:

  • Jason Bass, VP Global Business Operations, Anthology
  • Tiffani Bova, Global Growth and Innovation Evangelist, Salesforce 
  • Ken Ewell, Chief Customer Officer, Momentive
  • Rimple Patel, VP Customer Experience, Celonis
  • Steve Young, VP, Global Customer Services Strategy and Operations, Palo Alto Networks
webinar panel image

West Monroe moderator: Dhaval Moogimane

A senior partner in our High Tech & Software practice, Dhaval specializes in helping software, technology, and IT services companies capitalize on emerging trends and drive growth. Over the course of his career, Dhaval has partnered with clients to create and grow new products, solutions and services, maximize value through M&A transactions, drive cross-functional initiatives to increase customer value and retention, enable profitable growth through digital transformation, and migrate from traditional to subscription-based business models.

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