Paul and Mike are joined by Dhaval Moogimane, a director in West Monroe's M&A practice and customer success (CS) subject matter expert - to continue discussions on the merging of customer experience and customer success
They discuss five key trends driving the evolution and merging of Customer Success and Customer Experience, including:
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Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.
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