Melanie thrives in situations that call for executing enterprise-wide and department level strategic change—including implementation and improvements of systems, processes, and products. Her trusted guidance has helped many large organizations drive operational and bottom-line impact through strategic IT and business transformation. For example, she managed a program to disposition more than $100 million in IT contracts and assets for a large M&A divestiture in the industrial products sector, combining expertise in IT platforms, contracts, financials, and governance.
She understands how to turn proven approaches into customized solutions that work for each client’s unique circumstances. For both global and national companies, she has leveraged best practices and approaches for applications development and maintenance to assess client IT operations and determine opportunities for improvement, including identification of outsourcing opportunities. This has enabled her to define and deliver complex outsourcing contracts valued at upwards of $50 million and remediate broken client-supplier relationships to reduce costs and improve operations.
In addition, her decades of experience includes financial management, process improvement, project and program management, governance, software development, and new technology implementation.
She joined West Monroe from Pace Harmon, where she was a director. Previously, she held several governance and program leadership roles with telecommunications companies and consultancies, working with multinational teams to execute complex transformations. She earned a bachelor’s degree in economics from Wesleyan University and an MBA from Emory University. She is a formerly certified Project Management Professional®.
Melanie enjoys consulting because of the variety, and that translates to her personal life as well. She likes new experiences, whether that means learning about new industries or clients, or trying new recipes and traveling to new places to learn about new cultures. She has been to all but one of the seven continents.
She is a long-time volunteer with a local food bank. She has also volunteered with Taproot Foundation, which advises and supports non-profit organizations with strategic planning.
She is passionate about fostering a community through our women’s initiative.