Lending Lifecycle Solutions

The banking industry believes efficiency, revenue growth, and risk management are mutually exclusive. We think otherwise—efficiency doesn’t mean slower growth. When lending functions are developed on responsive operating models, organizations see increased revenue, efficiency, and client experience—not to mention a sound risk management culture across the enterprise.

At West Monroe, technology is in our DNA, but we know that technology alone is not a silver bullet. We partner with you to build responsive operating models, optimized credit processes, and high-functioning sales organizations. We integrate technology, where meaningful, to boost efficiency, enhance operational performance, and elevate the client experience. How will you benefit? More effective relationship managers, faster cycle times, and deeper client relationships.

Results You Can Expect

• $3.6 million in revenue (NIR) generated from Account Planning Cross-Sales, including $46 million in new loans and $9 million in deposits
• 14% reduction in the number of credit lifecycle tasks through elimination of duplication and redundancy
• 36% reduction in loan process cycle times for sales support personnel through role & task realignment
• Faster turnaround times within sales and credit teams
• Improved process times from application to loan approval and to funding
• Increased process and employee efficiencies by reducing process cycle and queue times
• Enhanced competitive advantage, risk management, and employee and customer experience

What We Offer

Implement nCino commercial loan origination system (LOS)

As nCino’s longest tenured and most experienced implementation partner, we leverage proprietary accelerators that result in faster deployment. We work collaboratively, side-by-side, with our clients to make sure technology is compatible with each organization’s people, process, and culture because we believe that success with new technology requires a comprehensive approach to change management. This is the only way to truly capture the return on your technology investment.

Boost sales effectiveness to optimize revenue

In commercial banking, a trusted advisory relationship with clients is essential. And that relationship journey must include a solutions-based sales approach that explores a client’s short- and long-term needs and creates measurable value for them. We partner with clients to boost sales effectiveness and accelerate revenue growth by designing a commercial banking sales process aimed specifically at generating multiple new client acquisitions per relationship manager each year, as well as deeper account penetration across their entire portfolio. How? Through technology, key product partner collaboration, tactical prospecting, sales managerial accountability, and role-specific definitions. Together, we can optimize your segment-driven revenue growth strategy.

Create a customer-focused target operating model

We know there are three key levers used most frequently to boost revenue and grow business: efficient operations, improved client experience, and increased RM capacity. Our approach yields results. West Monroe optimizes process structure and roles to create operating models that more nimbly meet market and client demands. The result? Improved cycle times, better client and employee experiences, higher retention rates, and a steeper revenue curve.

Redesign end-to-end credit process  

The process of lending money has been around since the dawn of time, but increased competition, regulation, and customer expectations have created challenges that demand modern, innovative solutions. We examine all components of the end-to-end lending value chain to identify inefficiencies, unmitigated risks, and opportunities to differentiate through exceptional customer experience. West Monroe helps organizations consider how to align their internal structure, credit policy, and procedures with customer needs. Bottom line: Achieve faster cycle times, lower costs of loan origination, understand and mitigate risks, and create a truly differentiated customer experience to rise above the lending competition.