Keeping up with change in the healthcare world is challenging. Organizations feel the pressure from evolving regulations and patient sentiment. To keep up, they’re trying to adapt authorization processes to meet new regulations, modernize systems and processes, and automate their workflows. But the traditional approach of simply investing in technology isn’t enough.
No single solution can provide timely, meaningful engagement. Instead, healthcare organizations need a diverse toolset to help reach, engage, and educate constituents. This holistic approach requires a shift in mindset—one where stakeholders see the importance of a cross-functional team that can use technology to support different aspects of a member’s life.
Many organizations shy away from these changes since they seem monumental. West Monroe takes a different approach. We focus on modernization instead of transformation, allowing our partners to think about improvement in a sustainable way.
Adapting to the evolving healthcare consumer requires a fresh mindset, driven by a modernized care model and digital tools that are holistic and experience-focused. Leaders need to think of optimization as an active state of being, not a one-time event. Only then can tools be integrated based on current member needs and optimized for improved experiences. Embracing a holistic mindset has several benefits, including:
Our healthcare industry and technical expertise helps partners accelerate change, reduce costs, and improve outcomes. How do we help partners navigate this multi-year journey?
A three-phase approach to modernizing population health and care management.
Healthcare modernization is only possible when your team, vision, and roadmap align. We start with establishing and getting buy-in on your shared vision. During this process, we set up and staff an office with experts that will help execute and optimize your vision. Our three-phase approach helps us build and sustain momentum during the project.
We begin by working with your team to validate your vision, create the future-state design, and start implementing the change strategy. During this phase, we:
Our goal is to help our partners realize value early on. We do this by executing on quick wins while simultaneously standing up the optimization office and preparing for the modernization initiative. During this phase, we:
Sustainable modernization requires an adaptive approach—one that listens to the needs of your members and organization and applies incremental changes that improve care management. We do just that by running the optimization office, executing digital upgrades, measuring change, and refining our approach. Our team will work with your organization to:
Modernizing your healthcare organization requires alignment in vision and an approach that incorporates your people, processes, and technology. West Monroe’s diverse expertise covers healthcare, technology, organizational change management, and digital product development. We combine this expertise with industry-leading accelerators like capability frameworks and assessment tools to help you quickly shape your initiative’s goals and get everyone moving in the same direction.
Population health and care management are critical to better understanding at-risk populations and delivering positive outcomes. However, serving patients hinges on your organization’s ability to meet member needs and expectations. West Monroe is ready to help you build an actionable strategy tailored to your vision and mission. Let’s modernize healthcare together.