West Monroe Partners, a full-service North American business and technology consultancy, today announced that Cindy Garrett, director in the firm’s Customer Experience practice, has been named one of 13 “Women Leaders in Consulting” by Consulting magazine. Garrett is recognized in the Client Service category.
Since joining West Monroe Partners in 2012, Cindy developed the organization’s High Performance Contact Center solution. With deep contact center experience, she helps clients transform their contact center operations from cost centers to value centers . Her ability to be a successful partner to her clients is a direct result of how well she works with her partners at the firm to bring the best thought leadership and skillsets to bear for her client’s as their advocate.
“As consultants, we are first and foremost experts in our crafts, it’s our expertise and our thinking that adds value for our clients,” said Mazen Ghalayini, leader of the Chicago office’s Customer Experience practice. “You will be hard pressed to find someone that is a deeper contact center operations and Customer Experience enablement expert than Cindy. But her depth of expertise is only the beginning of the value Cindy regularly brings to her clients.”
Cindy has also been praised as bringing a level of humility to her style that makes her approachable by the most junior consultants and makes her respected in front of the most senior and tough client executives. She excels at listening and applies feedback well to adjust her style as needed to relate to her audience and continuously up her game while increasing her success.
“I am incredibly honored to receive this prestigious award and to have the support of West Monroe to nominate me,” said Garrett. “Since I joined the firm, I have enjoyed the blend of client delivery, building the High Performance Contact Center practice, developing and mentoring high performing teams, and developing strong relationships with the clients I partner with every day. I am honored to be recognized along with the other women that have demonstrated that women can have a very successful and rewarding consulting career.”
Cindy was honored with a Client Service Award on Nov. 17 at Consulting magazine’s 10th annual Women Leaders in Consulting Gala Awards Dinner at The St. Regis New York. Consulting magazine is set to profile Garrett and the other “Women Leaders in Consulting” in its December 2016 issue.