June 1, 2016 | Press Release

West Monroe Announces Banking CXellence — a Salesforce Fullforce Solution for Financial Services

West Monroe Announces Banking CXellence — a Salesforce Fullforce Solution for Financial Services

West Monroe Partners, a full-service business and technology consultancy, today announced the release of Banking CXellence—a Salesforce Fullforce Solution specifically for the banking and credit union industry.

In this age of the customer, everyone and everything is becoming more connected. With West Monroe Partners’ Salesforce Fullforce Solution, customers benefit from the company’s deep expertise with Salesforce in banking. This proven solution can provide faster and more predictable deployments for customers, empowering them to connect with their customers in entirely new ways. 

Comments on the News 

  • “West Monroe is excited to launch this Fullforce Solution for the banking industry. With ever-changing market dynamics and an evolving competitive landscape, we see banking clients struggle to engage in a differentiated and consistent way with their customers. Our Fullforce solution helps banks stay in front of the market by leveraging both Salesforce Sales and Service Clouds to improve the customer experience across the organization by breaking down internal silo barriers. This creates a platform that allows banks to deepen existing customer relationships and provides users with quick, actionable insights that can propel banks to a new level of success,” said Mazen Ghalayini, senior director of Customer Experience for West Monroe. 

  • “We are thrilled that West Monroe Partners has been recognized as a Salesforce Fullforce Solution partner to transform how companies connect with their customers in banking,” said Kori O’Brien, senior vice president, Partner Marketing & Solutions, Salesforce. “We work closely with Salesforce Fullforce Solution partners, like West Monroe, to ensure our customers benefit from their industry expertise with Salesforce’s Customer Success Platform.”

  • “Our client experience program would not be where it is today without the Salesforce platform and the strategy and support from West Monroe Partners. Our bank has already seen improvements in how we service our clients, as well as an increase in referrals. We also have been able to create a more consistently remarkable experience for our clients by giving our team members a full view of customer relationships. We are well positioned to see many additional benefits in the short-term,” said Jackie Howard, senior vice president, Sandy Spring Bank.

Salesforce Fullforce Solutions 

Salesforce Fullforce Solutions are systems integrator or consulting partner offerings recognized for their specialization in priority Salesforce industries and other key solution areas. Fullforce Solution partners have demonstrated proven expertise and customer success, and receive Salesforce go-to-market support, executive sponsorship and guidance as part of the Salesforce Partner Program.

Additional Resources 

About West Monroe Partners

West Monroe is a progressive business and technology consulting firm that partners with dynamic organizations to reimagine, build, and operate their businesses at peak performance. Our team of more than 750 professionals is comprised of an uncommon blend of business consultants and deep technologists. This unique combination of expertise enables us to design, develop, implement, and run strategic business and technology solutions that yield a dramatic commercial impact on our clients’ profitability and performance.

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