In this webinar, West Monroe and Salesforce discuss how Salesforce can be used to create personalized service experiences
It’s well understood that a customer’s experience drives their loyalty: 80% of customers say the experience is as important as the product or service itself. And in financial services, we know that loyal customers will bring increased wallet share. As customers are increasingly preferring contactless channels to interact with their banks, financial institutions in turn must be digitally innovative to support their customers.
In this webinar, gain insight into how Salesforce can be used to create personalized service experiences and implement this as a competitive strategy for your financial services organization. Listeners will also hear from our partner at Silicon Valley Bank on their service transformation journey and how they shifted the support workload of client-facing RMs to customer service teams and call center.
Bottom line? We really know Salesforce. We’ve been pioneers since the beginning, and have built our reputation on being one of the premier partners to provide input on, and enable their most transformative solutions.
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