March 12, 2019 | Webinar

The Journey of the Employee Experience

Many companies that crush it on customer experience also appear at the top of “great places to work” lists. It’s no coincidence.

The Journey of the Employee Experience

Designing organizations to serve people – employees and customers – creates a virtuous cycle that’s great for both. To win the battle for customers, firms need to treat employees as valuable assets, engage them in a higher purpose, optimize their experience and enable them with digital tools to serve customers better.

Brian Andrews, Sr. CX Principal at Medallia and Paul Hagen, Head of CX Strategy & Innovation at West Monroe discuss the employee experience during this webinar. Tune in below!

Key takeaways: 

  • The CX impact tapping into the most important asset: employees

  • Why engaging and empowering employees with real-time, relevant VOE drives better business performance

  • The common pitfalls companies encounter and how to avoid them

  • Best practices for getting started and advancing employee engagement 


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