Today’s mid-size banks and regional banks are in a unique spot: big enough to require competing with larger banks on digital customer experiences, but too small to absorb the consequences of strategic technology blunders when it comes to investing in them.
The stakes of the industry’s digital transformation are high: 1 in 5 adults have switched their primary bank in the last two years, and over half of millennials would now switch simply for a better mobile app. But there’s also significant opportunity here. In this highly competitive and rapidly evolving digital environment, the most pressing question facing mid-market banks is: do we build, buy, or partner, the technology solutions needed to orchestrate and execute a seamless end-to-end digital customer experience?
The answer will vary not only bank-by-bank but across products, experiences, and services offered within a bank. Given these complexities, organizations that leverage a clear framework in mapping their own unique constellation of fintech and digital solutions will be best positioned to offer differentiated digital customer experiences?
Watch this webinar to learn what banks need to consider in making the build, buy, or partner decision, how to leverage a decision framework, and diagnose the challenges facing your institution.
Chris specializes in building high-performing, agile software development teams that deliver digital innovation at scale—and tangible business results.