Archive | Webinar

Building an Omnichannel Experience with Service Cloud Voice

In this recorded webinar, learn how you can up-level your service experience with Service Cloud Voice

Customers today expect a connected and personalized service experience. However, most companies fail to deliver on this. Learn how Salesforce Service Cloud Voice can bridge the gap between voice and digital channels to create a true omnichannel experience under one platform.

Discussion topics include:

  • An in-depth overview of Service Cloud Voice and how it can be activated to improve the omnichannel experience
  • A live demo of the Service Cloud Voice platform
  • Q&A with our Service Cloud Voice experts


  • Ben Snyder – Senior Manager, Customer Experience
  • John Sprunger – Senior Architect, Technology
  • Vamshi Gujju – Experienced Consultant, Technology

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