Customers today expect a connected and personalized service experience. However, most companies fail to deliver on this. Learn how Salesforce Service Cloud Voice can bridge the gap between voice and digital channels to create a true omnichannel experience under one platform.
Discussion topics include:
- An in-depth overview of Service Cloud Voice and how it can be activated to improve the omnichannel experience
- A live demo of the Service Cloud Voice platform
- Q&A with our Service Cloud Voice experts
- Ben Snyder – Senior Manager, Customer Experience
- John Sprunger – Senior Architect, Technology
- Vamshi Gujju – Experienced Consultant, Technology