Changes that affect a financial institution can come from a number of sources. Some changes are driven by the institution’s own desire to grow, evolve or become more efficient, while other changes are driven by forces beyond the institution’s control, such as a change in regulations or new legal requirements.
Prior to introducing any change to an organization, several external and internal factors need to be taken into consideration. Training and internal communications – and how to design and institute an efficient, yet comprehensive program to successfully implement change – will be a focus of this paper.
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