When it comes to corporate cyber incidents, there's no debating the facts: attacks are more sophisticated, frequent, widespread, and costly than ever.
Smart business leaders understand a cyberattack isn't a possibility— it's an inevitability. And yet, even in a climate of awareness about the threats posed by cybercrime, businesses aren't doing enough to prepare for these incidents.
Having a well-protected corporate infrastructure with the requisite safeguards is vital — and not just in technology but in the people and processes, too. What happens when attackers breach these defenses? How do companies handle an incident and its fallout? When every second counts, previous preparation increases the speed at which organizations can respond, avoiding hastily made decisions because the pros and cons already have been weighed. Preparation also cuts through the paralysis that can come with such an event.
Given the sheer volume of breaches that have hit enterprises of all sizes and industries, it's easy to find notable examples of less-than-stellar corporate responses. Case in point: Equifax. After the credit monitoring firm experienced the largest cyber attack to date, it wasn't the breach itself that drove headlines; it was the company's disorganized and problematic response, which began by directing potential victims to a bug-ridden site and continued with the company repeatedly tweeting out phishing links after the breach had occurred.
Here are a few of Equifax's mistakes from which we can learn.