The merging worlds of customer experience and customer success and how COVID-19 is impacting these functions
In the future, you're going to see Customer Success and Customer Experience come back together, bringing the best of that human experience with the business outcomes and linking them together.
In this episode, Mike and Paul speak with Gainsight CEO, Nick Mehta, to discuss the merging worlds of customer experience and customer success and how COVID-19 is impacting these functions. Listen to hear:
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