In the future, you're going to see Customer Success and Customer Experience come back together, bringing the best of that human experience with the business outcomes and linking them together.
In this episode, Mike and Paul speak with Gainsight CEO, Nick Mehta, to discuss the merging worlds of customer experience and customer success and how COVID-19 is impacting these functions. Listen to hear:
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Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.