In this episode, Mike is joined by guest co-host Mike Rowland, Director and Customer Experience Strategy National Lead for West Monroe to have a conversation about how organizations can get back to growing their business again while navigating continuous interruptions created by the COVID-19 pandemic. For this discussion, Mike and Mike are joined by Tiffani Bova, Global Growth Evangelist at Salesforce and author of the book “Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business”. Together they talk about:
The fastest way to get customers to love your brand is to get your employees to love their job”
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Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.