During this episode, Paul and Mike are once again joined by colleague Cindy Garrett, director in our Customer Experience practice, to discuss best practices for customer service organizations to enable their work-from-home professionals and provide the best employee experience, given the current COVID-driven environment. These best practices include:
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Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.
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