Paul and Mike bring out their CX crystal ball to talk about three key accelerating trends for CX in 2020
The intersection of Customer Success and Customer Experience is gaining steam
The need for organization-wide data will drive an increased focus on customer data management
Traditional CRM capabilities will evolve to provide more personalized experiences for customers
Additionally, they talk about their "wishes" for CX in 2020, including:
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Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.
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