This is CX, Episode 52: Strategies for demonstrating the ROI of customer experience

In this episode, Paul and Mike discuss the outcomes of West Monroe's most recent customer experience research study, understanding the success and challenges organizations have quantifying the ROI of customer experience, and five key strategies that CX professionals can leverage to demonstrate this ROI to their organization.

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Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.