March 20, 2019 | Podcast

This is CX, Episode 43: An interview with Todd Unger, chief experience officer of the AMA


In this episode, Mike is joined by special guest Todd Unger - Chief Experience Officer at The American Medical Association - to discuss his path to becoming a C-level executive focused on delivery of value through the day-to-day engagement with customers at the AMA. They discuss how the role fits within the organization, the successes and challenges he's had with delivering on his vision for customer engagement, and sharing some key lessons learned for other experience leaders within their organizations.

For highlights, check out our blog post here. 

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