This is CX, Episode 24: Automating CX through robotics process automation (RPA)

In this episode, Mike and Paul are joined by Mark Snyder, a Senior Manager in West Monroe's Operation Excellence practice to talk about Robotics Process Automation - what it is, why it's important, and its impact on an organization's ability to deliver a great customer experience. Mark highlights some of the key challenges that organizations are facing while implementing RPA, including a discussion around the impact of automation to employees. 

Never miss an episode. Subscribe on Apple Podcasts to get new episodes as they become available.

Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.