Forrester’s recent report discusses how companies can navigate the ever-changing Salesforce product set and get to implementation faster by choosing the right partner based on their specific needs. The report provides insight into vendor size, functionality, geography, and vertical market focus. The right partner can help navigate the complexities of integrations, emerging products, commerce, platform, and change management that comes with any technology implementation.
Forrester defines the Salesforce implementation services market as:
Service providers that can help Salesforce customers successfully implement Salesforce solutions. Key services include design and consulting, implementation and technical services, and organizational and change management.
West Monroe is proud to be listed in the Midsize category which highlights companies within $20M to $200M in annual category revenue. West Monroe is highlighted as a Consultancy under capability segments. Forrester defines Consultancies as “[excelling] at business model change and the organizational - and the people change that goes with it. They typically have deep knowledge of industry processes, trends, and competitive pressures – meaning they excel more at line of business clouds rather than pure platform work.” North America makes up 100% of West Monroe’s CRM revenue and the top vertical markets include financial services, energy & utilities, and manufacturing and distribution.
When you spend time, budget, and energy to ensure your CRM projects are successful, it’s important to partner with a company that truly understands your challenges and will roll up their sleeves when it’s time for execution. West Monroe works alongside clients to set the right strategy upfront, build the roadmap and communicate with key stakeholders along the way, and execute on the roll-out, change management, and training pieces needed for successful adoption. We know that customer data is more critical than ever, and after the implementation, we help clients maximize the data they have to drive business value. We have a pulse on emerging technologies and capabilities and can help companies continually innovate to meet business goals.
Clients often tell us our people are what make West Monroe different, contact us to see for yourself. Or take a look at a couple recent client success stories from National Ability Center, a commercial manufacturing & design company, and AES United States.
You can learn more about our Salesforce capabilities here. And for the full research report from Forrester, visit Forrester’s site [access requires subscription or purchase].
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