Shannon Donald

Shannon Donald

Director Operations Seattle


When the pressure of transformation is at its greatest, clients count on Shannon. Always poised and armed with significant experience, she understands how to deliver the most complex initiatives – and, more importantly, the benefits they promise. She recently stood up and ran a business transformation office (BTO) for a large health plan as part of a five-year, $500 million strategic initiative. For another client, she led a year-long $8 million program focused on cloud migration and re-platforming technology in support of strategic business capabilities, ensuring tight alignment across leadership to drive adoption.

She understands the importance of striking a balance between people, processes, and technology to create lasting, sustainable solutions. 

Today, she leads not only clients through change but also West Monroe’s Portfolio & Program Management team – drawing on her extensive experience in the areas of strategic planning, transformation offices, portfolio and program management, organizational alignment, and process optimization,. 

Shannon joined West Monroe in 2016 after beginning her career with Hitachi Consulting. She earned a bachelor’s degree in politics and an MBA from Willamette University, where she focused her studies on project management and international business. She is a certified Project Management Professional® and SAFe Lean Portfolio Manager. 

What makes Shannon different

Outside of work, Shannon maintains an active lifestyle. She has played competitive soccer throughout her life – she was the co-captain of her college varsity soccer team for two years – and enjoys any opportunity to root for the Seattle Seahawks. An avid traveler, she counts bungee jumping in New Zealand among her top memories.

Where Shannon makes an impact

Shannon is a weekly volunteer with Covia Social Call, which builds remote relationships with house-bound and/or isolated senior citizens. She also volunteers with United Way of King County and is an active member of Seattle Lean in Chapter and West Monroe’s Women’s Leadership Network. 

Meet the Operations team