March 2023

Helping banks optimize TM Onboarding by blending speed with a tailored solution

Deepen relationships and position commercial businesses for growth via fee-based products and services like treasury management

Helping banks optimize TM Onboarding by blending speed with a tailored solution

Growth is a priority for financial institution leadership—but factors such as recessions and inflation can make it difficult to see a path forward. Banks of all sizes must find ways to fully leverage technology and make strategic decisions to tailor products to their unique needs—all while controlling costs. Institutions that accomplish this realize better customer experiences, improve employee engagement, and create scalable operations to maximize growth potential.  

West Monroe sees opportunity to deepen relationships and position commercial business for growth via fee-based products and services such as treasury management. We designed our treasury management onboarding solution to balance key functionality with modest implementation costs and timelines to help banks achieve sustainable growth during economic uncertainty. 

West Monroe partnered with nCino to bring the Treasury Management Onboarding Workflow to market, providing an industry leading tool on a modern platform that provides agility to organizations. We’ve now layered in our pre-configured solution that includes more than 20 of the most common treasury management products and services with an end-to-end workflow that accelerates speed to market.  

Tailored solutions built on standardized assets 

Off-the-shelf software is great for getting up and running quickly—but it isn’t tailored to your organization’s unique needs. If gaps aren’t filled, it can create disconnects and inefficiencies within your business processes. We accelerate the implementation process by leveraging standardized packages and helping pinpoint the areas where you need the most configuration. We then help you build the foundation to improve and iterate on the technology internally as your business grows and evolves overtime.

It starts with our high-touch collaborative approach. Using our proprietary accelerator, we take you through three phases: discovery, design, and implementation. Although we’re accelerating the process, we don’t sacrifice proper design and discovery. That means we go through the requirement process together—allowing you to leverage our team’s expertise during these critical moments. During these phases, we document requirements, review preset designs, and begin configuration. Since we’re building on proven software, we don’t have to reinvent the wheel each time. Consider three main ways we use our accelerator to speed up deployment. 

  1. Visualization of the workflow. Our accelerator package allows you to demo a generic treasury service setup from start to finish so that you can visualize the workflow. Instead of starting discovery and design from scratch, we conduct a fit/gap analysis with a baseline set of requirements. Through this demo process, we identify your organization’s needs to focus on customizing the crucial features that help differentiate your bank. 

  2. Pre-built design guidelines. Pre-built packages and design workbooks are assets that serve as a jumpstart to the project, allowing us to focus more attention on the areas of the process that make your institution unique. We’ve also broken out each configurable feature into its own deployable package so you can pick and choose the features you need and avoid maintaining components that are not part of your workflow.

  3. Leverage industry leading technology. By leveraging the nCino-managed package and standard Salesforce platform tools that don’t require customization, we’re able to focus our work on your highest priority items. We take a best-practice approach where we show you how nCino is intended to work and be configured.

Speeding up integration with industry expertise 

A major reason why we’re able to quickly pivot to your needs is because of our strong foundation in banking, with nearly a decade of nCino implementations and professionals with more than 20 years of experience in the treasury management space. Our multidisciplinary expertise in the industry is evident in several ways: 

  • Our expertise in the treasury process, including where the common pitfalls occur and how to develop processes to address challenges versus avoiding them
  • Our thorough understanding of the nCino platform as a whole and our role in helping to create the nCino TM Onboarding solution
  • Client expectations around speed-to-resolution, channel of engagement, market evolution, and how this has defined the customer engagement model  
  • Internal best practices to reduce model dependencies on manual tasks, mitigate opportunities for circular workflow, and lessen the likelihood of excessive customer touchpoints 

We build in change management from the start. Since technology integration is a considerable change, our approach accounts for the training needed for a successful adoption and transition throughout the institution. We consider essential aspects like end-user training, ongoing training material development, and redefining roles to fit the new environment. We ensure the success of your bank’s technology by empowering your team with specific expertise, collaborative planning tools, and change management support. 

Accelerate your path forward 

High performers in any field have one thing in common: consistent, repeatable processes. These processes are evident in the way they train and work. Likewise, we’ve standardized our delivery methodology to help institutions like yours embrace the gold standard of technology workflow and configuration. 

Our program is structured to guide you through the process of assessing your organization’s needs while providing essential expertise every step of the way. Learn more about how we deliver value for treasury management programs—big or small—by reaching out to one of our experts.

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