Client Result
Building a future-ready path for a utility and their customers
West Monroe has been a hands-on partner in modernizing this national utility’s operations for more than a decade, helping them navigate evolving technology, regulatory challenges, and increasing cyber risks. Together, we’ve built a future-ready grid, streamlined field operations, and strengthened cybersecurity—delivering measurable impact at every step.
By co-creating solutions tailored to their needs, we’ve driven $8 million in annual cost savings, cut application approval times in half, and accelerated cyberattack response by 90%. More than just a consultant, we’re a trusted advisor—helping them stay ahead of change, operate with confidence, and continue delivering reliable service to millions.
in cost savings through infrastructure modernization, right-sizing, and technology-driven efficiency
faster application approvals, reducing delays for customers
faster cyberattack response through push-button automation
When telecom carriers phased out analog support, this utility faced a major challenge: modernizing its grid without disrupting service. Over five years, we co-created a solution that delivered $8 million in annual savings and a more resilient network.
To capture the full benefits of advanced metering infrastructure, this utility needed to rethink its workforce strategy. We helped redesign processes, cutting labor hours by 12% which saved more than $6 million annually while improving efficiency.
A surge in distributed energy applications strained this utility’s manual processes. By implementing Intellio Connect®, we cut approval times by 50%, tripled throughput, and unlocked $4 million in new revenue.
Cyber risks grew as IT and OT systems became more interconnected. We built automated isolation procedures, reducing cyberattack response time by 90% and protecting more than 60 critical processes.
