Future-proofing the grid results in $8M in savings

Facing the phase-out of analog circuits, the utility needed a strategic, future-proofed solution. West Monroe began by assessing the business risks and crafting a compelling case for regulatory funding. Once funding was secured, we established a project management office to govern the modernization effort. The solution included expanding advanced metering infrastructure (AMI), upgrading the private telecom network, and implementing automation for operational efficiency. With a clear roadmap and expert execution, the utility was positioned to modernize without disrupting service—ensuring long-term reliability and efficiency.

West Monroe worked together with the utility for a year to deploy wired and wireless infrastructure across 250 locations. Together, we upgraded network capabilities, standardized operations across multiple divisions, and introduced governance to manage new connections efficiently. By combining deep industry expertise with advanced telecom knowledge, we helped the utility replace outdated connections, improve response times, and increase bandwidth. The result? A future-ready grid that will reduce outage while supporting continued innovation and efficiency.

West Monroe unlocked $1.5 million in immediate savings by identifying and disconnecting inactive circuits. Standardizing telecom infrastructure and automating processes contributed to an additional $8 million in annual cost reductions. The utility now operates with a digital, IP-enabled real-time network—providing increased bandwidth, faster response times, and greater operational flexibility. With a strong governance framework in place, the organization is equipped to manage future network demands efficiently and continue driving long-term value.