Client Result
Automating DER applications for 50% faster approvals
Streamlining interconnection through automation
Platforms
Services
Client Result
Streamlining interconnection through automation
Platforms
Services
With DER adoption accelerating, the utility’s manual application process created bottlenecks, frustrating customers and burdening employees. West Monroe stepped in, partnering to bring industry expertise and Intellio Connect®, our automation platform designed specifically for DER interconnection. Together, we identified inefficiencies, redesigned workflows, and determined the right automation solutions to streamline approvals. By integrating electronic payments and automating engineering reviews, we delivered immediate impact—reducing delays and freeing up staff for more strategic work. The result? A more agile, scalable process that ensures a better experience for all stakeholders.
Collaboration was key to success. Working together with the utility, we leveraged Intellio Connect® to integrate automation seamlessly into their existing systems. Within four months, we introduced electronic payments and instant receipts, making transactions smoother for customers and contractors. By streamlining net metering enrollments and enabling bulk contract creation, we further improved processing efficiency. We helped automate engineering review calculations in just five months—removing a major bottleneck. Together, we built a more transparent, scalable interconnection process that positions the utility for long-term success.
The impact was immediate. With automation in place, DER applications are now processed twice as fast and interconnection throughput has grown by 300%. Customers receive proactive updates, contractors submit applications digitally, and employees focus on higher-value work instead of repetitive tasks. Access to real-time data has also empowered interconnection managers to track progress, optimize workflows, and communicate effectively with leadership and regulatory agencies. The utility now has a scalable, automated system that enhances both efficiency and customer satisfaction—setting a new standard for DER interconnection.
A leading utility faced an overwhelming surge in applications for distributed energy resources (DERs) such as rooftop solar and EV chargers. Their manual, paper-based processes slowed approvals and strained staff—impacting both efficiency and customer experience. They needed a smarter, faster way to manage interconnection.
West Monroe partnered with the utility to automate key processes using Intellio Connect®, our proprietary cloud-based platform. In just months, we streamlined approvals, integrated electronic payments, and automated engineering review calculations. The results: 50% faster approvals, 300% greater processing throughput, and $4 million in new revenue. Together, we built a scalable, data-driven solution that empowers the utility to meet growing demand—all while improving the experience for customers, contractors, and employees alike.
faster application approvals, reducing delays for customers
increase in processing throughput, boosting operational efficiency
in revenue generated through electronic payments
