Press Release
Press Release
Bret Greenstein
Chief AI Officer, West Monroe
As leaders face mounting ROI pressure from AI spend, firm provides practical way to leverage AI agents, transform business processes, and redesign the workforce for at least 30% more capacity
Chicago — December 10, 2025 — West Monroe, a global business and technology firm, today introduced Agentic Transformation, a new flagship service offering that helps organizations redesign work, deploy human and agent workflows, and govern agentic AI at scale. The firm also introduced Intellio® Agent, an accelerator that discovers an organization’s highest value processes for automation, designs AI-native workflows, and generates build-ready plans to reach value faster.
The new Agentic Transformation offering brings together West Monroe’s expertise in industry operations, workforce change, and AI engineering, with a platform-neutral approach, to help clients move from stalled AI ROI to measurable impact across knowledge-intensive processes.
Organizations are under immense pressure to turn AI investment into real ROI — but most aren’t seeing it yet: 86% of companies increased IT spending in the past year and 93% report rising software costs, with much of that increase from AI investments, according to West Monroe’s State of B2B Software and AI Spend study published in October 2025. This mounting spend without matching return makes deploying agentic AI — an area rich with ROI — an urgent priority for leaders. At the same time, IT leaders and business executives are being inundated with new tools and platforms and need a way to apply agentic AI without being locked into any single vendor or technology.
“West Monroe’s Agentic Transformation approach gives leaders a practical way to reinvent work, and to deliver both savings in cost and time as well as enabling growth and scale from their AI investments. We design workflows that preserve human judgment where it matters and build the governance and operating model to run agents safely at scale,” said Bret Greenstein, Chief AI Officer at West Monroe.
What sets West Monroe’s Agentic Transformation offering apart is its grounding in four essential disciplines that are too often separated — a gap that leaves agentic AI stuck in technology mode rather than truly redesigning the work.
Strategy & Operating Model — Aligns executives on where agentic workflows create the most value, defines governance and risk controls, and establishes the roles and metrics required to sustain change.
Human + Agent Workflow Design — Maps and redesigns end-to-end processes so work is distributed between people and agents to optimize outcomes and preserve human judgment where it matters most.
Technology & Orchestration — Intellio® Agent provides the enterprise integrations, agent orchestration, telemetry and operational controls that enable production deployments with confidence.
Enablement & Change — A practical program of workshops, skill enablement and change leadership that ensures adoption, accountability and continuous improvement.
Intellio® Agent: West Monroe launched Intellio® Agent as an accelerator alongside the Agentic Transformation service offering that finds the highest-value processes for agentic automation, designs workflows with clear roles for human and agents, and generates ready-made production plans for agents. The accelerator is three times faster at finding the right workflows for AI process improvements and returns at least 30% additional capacity to teams.
To help leaders quantify and prioritize their opportunity, West Monroe provides an Agentic Savings Calculator, a public, interactive tool that lets executives estimate annual savings from applying agentic workflows to recurring tasks by entering simple inputs such as task frequency and time per task. West Monroe also offers an Agentic Transformation Discovery Workshop — a short, flexible engagement from a one-hour executive briefing to a half-day working session — for qualified businesses. Once engaged, clients gain access to more advanced, proprietary calculations and role-specific projections that deliver deeper modeling individualized to the organization’s needs.
“Agentic AI is changing how businesses operate—and the organizations that act now will be the ones that lead,” added Greenstein. “With Agentic Transformation and Intellio® Agent, companies finally have a practical, governed path to scale agentic work and capture real ROI.”
To learn more about the Agentic Transformation offering, visit WestMonroe.com/AgenticAI.
To view a demo of Intellio® Agent, visit WestMonroe.com/Services/Intellio-Agent.
West Monroe is a global business and technology consulting firm passionate about creating value for our clients. We co-create solutions that accelerate results now and prepare industries to tackle what’s next. We’re excited by the possibilities that technology creates. We work with our clients to deliver on the possible, building on their goals, generating fresh insights and creating inspiring outcomes.
We excel at the intersection of industry, strategy, people and technology—always driving rapid impact. Our all-in approach comes from our unique employee ownership structure. Our clients’ success is our success. From the beginning, our growth has come from putting people at the center. Fortune and USA Today consistently celebrate West Monroe as a top workplace, and we’re recognized as a leading consultancy by Forbes and Forrester. Let’s find more value for your business.
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Christina Galoozis
Director, Communications & Public Relations
847-302-1762
Shira Cohen
Manager, Public Relations
443-841-6879