Guide

Rethinking IT Operating Models: A CIO’s Guide to Scaling an AI-Powered Organization

Redesign your workforce, sourcing strategy, and structure to unlock real value from AI

May 27, 2025

AI is no longer just a tool—it’s a force reshaping team structures, capabilities, and the economics of delivery. But many organizations are still using operating models built for a pre-AI world: rigid, siloed, and centered on outdated outsourcing assumptions.

Ask yourself:

Is your IT function built to move at AI speed?
Are you deploying the right mix of internal and external capabilities?
Can your teams integrate AI into their workflows—not just tools?

If you’re not sure, you’re not alone. Most IT leaders are rethinking how they deliver value in this new era.

This guide shows how to evolve—not overhaul—your operating model to compete in a faster, smarter, AI-powered world.

Download West Monroe’s CIO Guide to Rethinking IT Operating Models to learn:

✓ How to redesign team structures, roles, and capabilities to support AI adoption and scale

✓ How to rebalance internal vs. external talent in an era of shifting skills and automation

✓ How to evolve outsourcing strategies to deliver speed, flexibility, and innovation—not just cost savings

Rethinking IT Operating Models: A CIO’s Guide to Scaling an AI-Powered Organization

Ask yourself:

Download West Monroe’s CIO Guide to Rethinking IT Operating Models to learn:

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The New Tech Stack Essential That’s Powering AI Agents and ROI: Modern Integration

Where to Apply Humans vs. AI in the Health Insurance Contact Center

In the Race to Adopt AI, Your Data Is the Advantage

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Ask yourself:

The Ultimate Guide to AI & Workforce Adoption

The New Tech Stack Essential That’s Powering AI Agents and ROI: Modern Integration

Where to Apply Humans vs. AI in the Health Insurance Contact Center

In the Race to Adopt AI, Your Data Is the Advantage