As organizations navigate AI adoption, tech acceleration, acquisitive growth, and cultural shifts, West Monroe views its inclusion as evidence of its ability to help companies align people, process, and technology for lasting impact
Press Release
West Monroe Named in the 2025 Organizational Change Management Services Landscape by Independent Research Firm
CHICAGO, October 6, 2025 – West Monroe, a global business and technology consulting firm, announced it has been named among Notable Vendors in Forrester’s report, The Organizational Change Management (OCM) Services Landscape, Q4 2025. The report provides an overview of 26 providers and serves as a resource for decision-makers seeking partners to help them remodel organizations, optimize outcomes in the face of complexity, and sustain stakeholder value.
As AI reshapes how work gets done, West Monroe’s Ultimate Guide to AI Workforce Adoption shows that only 16% of U.S. workers currently use AI in their jobs, leaving most organizations unprepared to capture its value. Combined with the fact that only 12% of major change programs produce lasting results, according to Harvard Business Review, it’s clear in the age of AI that OCM is essential to equip people with the skills and confidence to thrive in the new ways of working.
“Organizational change management is the foundation for realizing the value of every transformation — especially as AI accelerates workforce disruption,” said Dave Hilborn, leader of the Organization & People practice at West Monroe.
We’re proud to be recognized by Forrester among notable vendors, which we believe underscores our commitment to helping clients navigate change with confidence. Our goal is simple: help organizations see results faster and make those results last.
Dave Hilborn
Leader of the Organization & People Practice at West Monroe
West Monroe helps clients strengthen organizational resilience and adoption through:
- AI Adoption – Guiding organizations through the nuanced challenges of AI integration, from automation concerns to skill shifts, with training and communications that build confidence and clarity.
- Vision & Value Definition – Partnering with leaders to define transformation goals, ensuring measurable outcomes and alignment from the boardroom to the front line.
- Organizational Alignment – Conducting readiness assessments and tailoring strategies to align culture, governance, and structures for success.
- Sustained Change Management – Establishing governance and measurement frameworks that maintain adoption and enhance value long after implementation.
West Monroe’s client impact is tangible across industries including private equity, healthcare, financial services, and energy and utilities. Examples include:
- Helped a mid-market bank drive $100M+ in new deposits, achieve 96% platform adoption, and realize $550K in annual cost savings through a digital overhaul and structured change management.
- Advised a large investor-owned utility to create a three-year IT workforce plan projected to save $65M, cut time-to-fill by 80%, and reduce reliance on contingent labor.
- Helped a global workforce management provider unlock $75M+ in value by optimizing 10+ processes and deploying 15+ AI-enabled solutions to cut costs, reduce manual effort, and enable scale.
West Monroe’s OCM practice has delivered over 500 projects, powered by a team of more than 100 professionals. The firm significantly bolstered its capabilities with the 2022 acquisition of change management consultancy 71&Change, and has been helping clients lead change since 2012.
To build the list, Forrester included providers that support business scenarios such as cultural transformation, mergers and acquisitions, organizational restructure, digital transformation, and workforce transformation.
Learn more about our Organizational Change Management capabilities: https://www.westmonroe.com/services/organizational-change-management
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.
About West Monroe
West Monroe is a global business and technology consulting firm passionate about creating value for our clients. We co-create solutions that accelerate results now and prepare industries to tackle what’s next. We’re excited by the possibilities that technology creates. We work with our clients to deliver on the possible, building on their goals, generating fresh insights and creating inspiring outcomes.
We excel at the intersection of industry, strategy, people, and technology—always driving rapid impact. Our all-in approach comes from our unique employee ownership structure. Our clients’ success is our success. From the beginning, our growth has come from putting people at the center. Fortune and USA Today consistently celebrate West Monroe as a top workplace, and we’re recognized as a leading consultancy by Forbes. Let’s find more value for your business.
Share our passion at westmonroe.com.
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