What does it mean to truly be digital?
It’s more than having a great customer app or online experience. Being digital is also more than taking action—it’s a way of doing business. It requires a mindset shift across every facet of the organization to move faster, rely on data and put the customer at the center of every decision.
From strategy to structure to speed, digital companies have a fundamentally different approach to operations.
Where is your organization on the scale from traditional to digital?
If your organization’s challenges or roadblocks fall more on the “traditional” side, you’re not alone. While moving from heuristic to data-driven, or on-premise to cloud-based, may seem daunting, the right roadmap for progress should include achievable goals and quick wins to evangelize teams and key stakeholders.
In the end, a digital operating model is about driving better business impact.