February 2022 | Resource

Reimagining the Digital Patient Experience For Hospitals and Health Systems

A better digital healthcare experience begins here

Reimagining the Digital Patient Experience For Hospitals and Health Systems

The demand for meaningful digital-first interactions between providers and patients has been expanding at a steady clip. While this existed before COVID-19, the pandemic's rapid changes have catalyzed unprecedented investments: Now more than ever, hospitals and health systems are reallocating resources toward patient-centric digital excellence.

We caught up with two experts to get their insights on the best practices health care leaders should consider as they forge new paths in patient-first digital excellence. Here's what they recommend:


  • Get organizational alignment
  • Evolve and expand patient access
  • Use evidence-based human-centered design
  • Optimize your digital front door
  • Measure, evaluate and refine

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