Reimagining the Digital Patient Experience For Hospitals and Healthcare Providers

The demand for meaningful digital-first interactions between providers and patients has been expanding at a steady clip. While this existed before COVID-19, the pandemic's rapid changes have catalyzed unprecedented investments: Now more than ever, hospitals and healthcare providers are reallocating resources toward patient-centric digital excellence.

We caught up with two experts to get their insights on the best practices health care leaders should consider as they forge new paths in patient-first digital excellence. Here's what they recommend:

• Get organizational alignment
• Evolve and expand patient access
• Use evidence-based human-centered design
• Optimize your digital front door
• Measure, evaluate and refine