Generative AI tools are raising the competitive stakes—requiring manufacturers to embrace the discipline with greater urgency
This article was originally featured in the April 2023 issue of the Manufacturing Leadership Journal. ©2023 Manufacturing Leadership Council, a division of the National Association of Manufacturers. All Rights Reserved.
In the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future, 84% of respondents said they expect the pace of digital transformation to accelerate. That means data—more of it and more opportunity to create value from it.
Extracting value from manufacturing data has been rising up the industry agenda—fueled by success stories from leaders such as Navistar Internal Corporation, which used to rely on miles traveled or time since the last service appointment to develop vehicle maintenance schedules. By introducing new capabilities to analyze sensor data from 375,000 connected vehicles, Navistar has helped vehicle owners reduce maintenance costs by up to 40%.
The industry’s mushrooming volume of data is reason alone to be thinking about data monetization—then ChatGPT entered the conversation. A user with generative AI tools can now formulate a question and feed it into the model, which queries multiple data sources—potentially even integrated data, such as that from a CMMS system. The output provides an explanation of what the problem could be, the tools and/or parts needed, and a step-by-step explanation of how to fix the problem. This saves significant time and costly trial and error and has become a source of value. The very human nature of the interaction addresses one of the significant challenges with which manufacturing has been grappling: how to equip its workforce with skills to use data in a digital world.
Competition among Microsoft, Google, and others will only accelerate generative AI capabilities as well as business interest in using them. We can expect to soon see it embedded in workplace technologies, enterprise resource planning systems, and other business applications. That means it’s not a question of if, but when generative AI will be able to fully ingest and use a company’s own data and what it scrapes from the web. While AI communities are eagerly anticipating this, so should data-rich manufacturers because of the vast potential for turning data into value.
It's just one facet of data monetization—but it underscores the vast potential and pace at which technologies are changing. If your organization isn’t in the game, it’s time. We’ll cover some basic principles to shape discussions about data monetization and some ideas for jump-starting or reenergizing your organization’s efforts.
There are a handful of myths regarding data monetization, and it’s important to understand that these are, in fact, misconceptions.
We’ll touch on a few of these, but the first one is key. From our point of view, data monetization is not just about selling data—it’s about using data internally or externally to generate new value streams.
West Monroe defines data monetization as the process of generating new and innovative measurable value streams from available data assets.
There are several key words in that definition. First, data monetization is a process, not a one-time activity. Applying a product mindset—one that focuses on delivering value rather than milestones—is important. A value stream is about generating measurable benefits. If you aren’t connecting the dots from business value to the data used, you can’t really claim that you’re monetizing the data. Finally, available data assets is not just about the data inside your four walls. It also includes social media data, partner/supplier data, customer data, and open data sources. Data monetization is about harvesting content to enrich and enhance your own data and make it that much more marketable and usable.
We’ve identified about a dozen data monetization patterns. These generally fall into two categories—indirect and direct. Indirect data monetization focuses on internal business processes that generate measurable returns. Direct data monetization involves externalizing data in return for some type of commercial consideration.
Most manufacturers that have pursued data monetization focus on indirect opportunities. Some have made good progress—for example, with AI/ML models that can predict an outcome (will the machine go down?) or aid decision-making (should we replace or repair?). With new capabilities to analyze data, Harley-Davidson was able to predict machine failures with a high degree of accuracy, thus reducing unplanned downtime and increasing production capacity 8-10%.
The emergence of generative AI creates bigger and better opportunities for indirect monetization and direct monetization due to the breadth of data now valuable outside the company. As manufacturers consider new use cases, the need for third-party data will increase, making data (both volume and variety) more valuable on data exchanges.
This will also raise new questions about data ownership, including who owns the data scraped by the model and whether/how they should be compensated? Consider, for example, the data produced and captured by manufacturing equipment used in a factory: Is that the equipment OEM's data or the manufacturer’s data?
In any event, keep in mind that it’s not the generative AI model that has value. The value is in the data itself and the productivity of using it more effectively to produce insights, content, or other commercial benefit.
And that brings us to packaging. Just like any product, you can sell raw material in some form. In the case of data, it can be shipped in bulk via FTP or provided through an API. But one of the most common misconceptions is that a company can only monetize raw data. That isn’t the case. Data can be packaged in numerous ways because of its unique aspects. In fact, data products get more valuable when you travel down the list in the figure below. Just as with other raw materials, the more you process data, the more expensive and exclusive—and valuable—it becomes.
To put this in relatable terms, consider wheat. Few consumers (outside of a small number of processors) go to the fields to buy raw wheat. Most go to the store to buy wheat that has been processed into flour. Or, further along the value chain, they buy bread that has been baked from the processed flour—or, a step further, a sandwich. At each step, the product is more consumable. The market becomes smaller, the cost becomes greater, but the value increases as you combine a raw material with other raw materials to make a product.
There are literally dozens of types of manufacturing data that may have value in some form of packaging along the spectrum above.
Whether you’re just starting or have explored data monetization but stalled, your organization will need an approach grounded in creating both momentum and value. Again, this is a process, not a one-time activity. It will also require a dedicated leader or team to own and support the process. We break data monetization into about a dozen discrete steps that fall into three basic phases:
If this looks familiar, it is. It comes directly from well-honed R&D and product management playbooks.
Ideation workshops should begin with your organization’s business drivers and identify those where you have the most potential for creating impact with data and analytics. Get a cross-functional group in a room to bring as many perspectives to the table as possible—and aim to develop as many ideas as possible.
One way to frame an ideation exercise is to identify situations where it would be valuable to have more prescriptive, predictive, or diagnostic insight. In manufacturing, considerable effort still goes into reporting on the past—what was sold or how costs fluctuated last quarter. What’s more valuable is understanding why you only sold that much, how much you’re going to sell next quarter, or how you could sell even more.
Another potential starting point is to identify data with the greatest potential value inside or outside your organization. Characteristics of highly monetizable data include such things like degree of control or ownership, uniqueness (others do not have data like it), meaningful context, security, accuracy, and availability. If you have data that meets many of these characteristics, compartmentalize it and make sure you begin treating and managing it as an asset, even as you develop your strategy for monetizing it.
Take inspiration from what other organizations are doing, both in and beyond the manufacturing sector.
Finally, look for other business or IT initiatives already underway that can help in gathering, preparing, or using data in new ways. This is often a way to accelerate new initiatives that may otherwise be challenging to get off the ground.
As you begin to prioritize ideas, employ a feasibility assessment that considers factors such as complexity, cost, and magnitude of benefits. One way to compare and rank ideas is to plot them according to impact and complexity. Those with low complexity and high impact are candidates for rising to the top of the priority list.
There will always be challenges—cultural, technical, poor data quality or governance, and privacy and legal considerations (perceived and real) among them. We often see organizational issues—including core business priorities that don’t encourage data monetization, accounting standards that don’t (yet) recognize data as an asset, and lack of experience and skills—as some of the biggest hurdles. At least some of these—such as building the right skills and foundational data integration, master data management, and storage or computing capacity—will require investment. It may pay to bring in expertise in areas such as data literacy, data management, and change management to accelerate key changes and avoid costly missteps.
We can help you turn your data into actionable insights—and transform them into tangible business value
You can’t manage what you don’t measure. Organizations tend to manage things like data volume and speed. Few measure data quality characteristics such as potential value, business relevancy, cost, impact on business performance, market value, and impact on the organization. Research shows that only 11% of organizations know the cost of their data, only 12% calculate the value of their data assets, and only 21% measure the business impact of data quality improvements. Further, only 4% have developed ways of measuring data value in monetary terms with an assigned dollar value, only 7% are now beginning to measure data value against data-driven services, and nearly a third don’t have measures in place to value the increasing volumes of data that digital technologies create.
If you’re going to proceed down the path of data monetization, you will need an approach for measuring the value. We recently worked with a client, a leading manufacturer of agricultural machinery, to develop an approach for understanding the return on its more than $100 million invested in data and advanced analytics capabilities and to justify new investments. This effort employed our thought leadership on the economics of information—or “infonomics”—to create a practical framework that the company is using to measure the value potential of digital and data products.
With the sudden emergence of generative AI, we believe people will someday remember 2023 in the same way we remember getting on the World Wide Web for the first time. This development has brought new attention to data and its potential value in all sectors, including data-rich manufacturing. We’ve seen interest in this sector pick up considerably in the past several months and expect that will only intensify as new capabilities emerge. If you’re just beginning down the path toward data monetization or have started but stalled, now is the time to get focused. Manufacturers that do catch this wave and ride it to begin exploring data monetization will find themselves in a good position to benefit.
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