Bridging the Gap: Enhancing Customer Experience Through Grid Modernization

Beyond the technical aspects of grid modernization, this webinar highlights the real-world benefits for customers. From improving reliability and affordability to empowering consumers with greater control over their energy usage, modern grid technologies are reshaping the utility-customer relationship in exciting ways.

Key themes:

• How emerging technologies are redefining customer experiences and interactions with utilities
• The latest trends driving grid modernization and their impact on energy accessibility
• Insights into how state energy policies are fostering customer-centric solutions and accelerating clean energy adoption
• Opportunities to address affordability while delivering value to customers

Panel:

• Utibe Bassey, Vice President, Customer Experience, Dominion Energy
• Daniel Canavan, Vice President, Regulatory Affairs, Uinet
• John Mannetti, Director, Customer Energy Innovation, Puget Sound Energy
• Joshua Tom, Director, Energy Transition Solutions, National Grid
• Michael Menendez, Senior Partner, Utilities, West Monroe
• Nolan Woodle, Senior Consultant, Utilities, West Monroe