Client Result
Unlocking $100M+ in AI-driven opportunities
Co-creating an AI strategy that drives $100M in value within three years
Sales Operations Leader
Client Result
Co-creating an AI strategy that drives $100M in value within three years
Sales Operations Leader
We worked with the client to quickly identify and prioritize AI use cases with enterprise-level potential. Our brainstorming sessions generated more than 85 ideas, and we selected the top eight based on their projected return on investment. From a generative-AI chat assistant that improves first-call resolution to sentiment analysis that informs customer outreach, each AI application was chosen to address critical business needs. This discovery phase ensured that the business case for AI was strong, cementing its role as a lever for both service transformation and bottom-line growth.
We worked closely with our client to define their AI strategy and execution roadmap over a four-week period. Together, we clarified their goals, estimated ROI, and built a detailed roadmap for implementation. Our teams collaborated across multiple workshops, aligning generative AI and automation tools with the company’s most immediate business needs. We focused on optimizing customer interactions and improving first-call resolution. This collaborative approach not only delivered a concrete AI plan but also built buy-in across the organization, laying the groundwork for widespread internal support to scale AI across teams and functions.
By focusing on the most impactful AI applications—from generative assistants to smart analytics—we helped the client unlock more than $100 million in value. The top three use cases—improving productivity, reducing churn, and increasing revenue per order—are expected to generate $70 million in revenue growth and $30 million from operational improvements. Beyond these tangible results, our framework has positioned the client to scale AI across other business units, creating long-term value and ongoing competitive advantages. This strategy will empower them to continue leveraging AI for high-impact results across their operations.
A leading food and beverage company needed to explore how generative AI could transform customer and field service interactions at scale. Through collaborative workshops, we narrowed down 85 ideas to the top eight that offered the greatest potential for ROI across productivity, revenue growth, and customer satisfaction. These AI-enabled use cases are projected to generate more than $100 million in value within three years: $70 million in revenue growth and $30 million from improved productivity. Our strategic approach has provided a clear roadmap to help the client maximize AI’s potential across service, sales, and support.
This AI work hit the mark exactly. I really appreciate West Monroe's flexibility and leadership.
in revenue growth potential from productivity improvements
in revenue growth potential through increased value per order
projected increase in organizational efficiencies from generative AI-enabled assistants