Optimizing IT vendors and cloud solutions saves $250M

The company had engaged a global IT provider but wasn’t seeing the expected value. Service levels were unmet, operational inefficiencies grew, and IT downtime disrupted critical business functions. Vendor misalignment made long-term progress difficult.

West Monroe conducted a comprehensive assessment of vendor contracts, performance benchmarks, and IT workflows. We worked directly with the IT provider to restructure delivery teams, redefine performance metrics, and establish transparent governance. By consolidating vendors and refining service agreements, we positioned the company for sustainable year-over-year savings while improving IT efficiency and business continuity.

We took a strategy-first approach, ensuring the company had the right vendor ecosystem and technology infrastructure to support long-term success. Our multidisciplinary team—spanning IT strategy, outsourcing, and cloud transformation—guided the consolidation effort, restructured vendor agreements, and introduced standardized workflows to improve productivity.

A key success factor was securing executive buy-in. By providing a clear view of cost savings and operational efficiencies, we aligned stakeholders and drove momentum for change. With a structured transition plan, we helped the company execute sourcing events, negotiate IT contracts, and support the shift to a more efficient vendor model—reducing waste, minimizing risk, and driving long-term value.

With a streamlined IT vendor landscape and stronger governance in place, the company significantly reduced costs while increasing operational resilience. The $225 million in IT contract savings came from vendor consolidation, renegotiated agreements, and strategic sourcing practices. Additionally, $25 million in IT management cost reductions were achieved by eliminating inefficiencies and optimizing service delivery.

Beyond cost savings, the company’s downtime dropped by 80%, allowing IT teams to focus automation and process modernization. Standardized workflows, cloud adoption, and DevSecOps integration further enhanced collaboration, security, and application deployment speed. Today, the company is better equipped to scale IT operations, leverage vendor partnerships strategically, and sustain long-term efficiencies.